Kyuu Privacy Policy

 Privacy Policy for Kyuu

App Name: Kyuu 
Package Name: com.kyuu.app
Effective Date: 22 September 2026
Last Updated: 22 September 2026

Kyuu ("we", "us", or "our") operates the Kyuu mobile application (the "App"), a contactless queueing service that lets you join a venue's waiting list by scanning a QR code and receive real-time updates about your position in line. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

1.1 Information You Provide to Us

• Contact details: Your phone number and full name.

• Optional profile details: Email address and location (city, state, country) if you choose to add them.

• Queue details: Party size and any special requests you enter when joining a queue.

• Feedback: Ratings, comments, and categories you submit about a venue visit.

1.2 Information Collected Automatically

• Verification data: One-time passcodes (OTP) sent to your phone number to verify that you own it.

• Queue and visit activity: The venues you join, your position, wait times, ticket status, and visit history.

• Device and push notification data: A push notification token (Firebase Cloud Messaging / APNs), device type, device identifier, and app version, used to deliver notifications.

• Technical/log data: Information generated when your app communicates with our servers, such as request timestamps and error information, used to operate and secure the service.

1.3 Camera

The App uses your device camera only to scan a venue QR code so you can join that venue's queue. We do not take photos, record video, or store camera images. QR scanning is processed on your device to read the venue code.

We do not knowingly collect precise GPS location, contacts, payment card numbers, or biometric data.

  1. How We Use Your Information

We use the information we collect to:

• Verify your phone number and create or sign you in to your account.

• Add you to a venue's queue and manage your ticket, position, and wait-time estimates.

• Send you notifications, including when your table is ready or your position changes.

• Show your visit history and statistics.

• Process and display feedback you submit about venues.

• Operate, maintain, secure, and improve the App.

• Detect, prevent, and address fraud, abuse, and technical issues.

• Comply with legal obligations.

  1. How We Share Your Information

We share your information only as described below. We do not sell your personal information.

With the venue you join: When you join a venue's queue, the venue receives the information needed to serve you, such as your name, party size, and any special requests, so staff can manage the queue and seat you.

With service providers: We use trusted third parties to provide core functionality on our behalf, including:

• Firebase Cloud Messaging (Google) and Apple Push Notification service for push notifications.

• An SMS provider to deliver one-time verification codes.

• Cloud hosting and infrastructure providers that store and process data for the service.

These providers may process your data only to perform services for us and under obligations of confidentiality.

For legal reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kyuu, our users, or the public.

Business transfers: If Kyuu is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

  1. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. We keep queue and visit history to provide history and statistics features. When information is no longer needed, we delete or anonymize it, unless a longer retention period is required by law.

When you request account deletion, we remove your personal data as described in Section 7.

  1. Data Security

We take reasonable measures to protect your information, including:

• All communication between the App and our servers uses encrypted connections (HTTPS/TLS).

• Authentication tokens are stored in the device's secure storage (Android Keystore / iOS Keychain).

• Sensitive personal data is encrypted at rest on our servers.

• Access controls and rate limiting to help prevent unauthorized access and abuse.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

  1. Children's Privacy

The App is not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

  1. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information. You can update your profile in the App.

• Delete your account and associated personal information.

• Export a copy of your data.

• Withdraw consent or object to certain processing.

You can also:

• Manage notifications through your device settings or in-app preferences.

• Control camera access through your device settings. Note that QR scanning will not work if camera access is disabled.

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law.

  1. International Data Transfers

Kyuu operates from Australia. If you access the App from outside the country where our servers are located, your information may be transferred to, stored, and processed in a country with different data protection laws.

Where required, we take steps to ensure your information receives an adequate level of protection.

  1. Third-Party Links and Services

The App may reference venues or third-party services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third party you interact with.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you within the App.

Your continued use of the App after an update means you accept the revised policy.

  1. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

Email: privacy@kyuu.app

App: Kyuu — Contactless Queueing

Location: Newcastle, AustraliaPrivacy Policy for Kyuu


**App name:** Kyuu — Contactless Queueing
**Package name:** com.kyuu.app
**Effective date:** 22 September 2026
**Last updated:** 22 September 2026

Kyuu ("we", "us", or "our") operates the Kyuu mobile application (the "App"), a contactless queueing service that lets you join a venue's waiting list by scanning a QR code and receive real-time updates about your position in line. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

---

## 1. Information We Collect

### 1.1 Information you provide to us
- **Contact details:** your phone number and full name.
- **Optional profile details:** email address and location (city, state, country) if you choose to add them.
- **Queue details:** party size and any special requests you enter when joining a queue.
- **Feedback:** ratings, comments, and categories you submit about a venue visit.

### 1.2 Information collected automatically
- **Verification data:** one-time passcodes (OTP) sent to your phone number to verify that you own it.
- **Queue and visit activity:** the venues you join, your position, wait times, ticket status, and visit history.
- **Device and push notification data:** a push notification token (Firebase Cloud Messaging / APNs), device type, device identifier, and app version, used to deliver notifications.
- **Technical/log data:** information generated when your app communicates with our servers, such as request timestamps and error information, used to operate and secure the service.

### 1.3 Camera
The App uses your device camera **only** to scan a venue QR code so you can join that venue's queue. We do not take photos, record video, or store camera images. QR scanning is processed on your device to read the venue code.

We do **not** knowingly collect precise GPS location, contacts, payment card numbers, or biometric data.

---

## 2. How We Use Your Information

We use the information we collect to:
- Verify your phone number and create or sign you in to your account.
- Add you to a venue's queue and manage your ticket, position, and wait-time estimates.
- Send you notifications, including when your table is ready or your position changes.
- Show your visit history and statistics.
- Process and display feedback you submit about venues.
- Operate, maintain, secure, and improve the App.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations.

---

## 3. How We Share Your Information

We share your information only as described below. **We do not sell your personal information.**

- **With the venue you join:** when you join a venue's queue, the venue receives the information needed to serve you, such as your name, party size, and any special requests, so staff can manage the queue and seat you.
- **With service providers:** we use trusted third parties to provide core functionality on our behalf, including:
- **Firebase Cloud Messaging (Google)** and Apple Push Notification service for push notifications.
- An **SMS provider** to deliver one-time verification codes.
- **Cloud hosting and infrastructure providers** that store and process data for the service.
These providers may process your data only to perform services for us and under obligations of confidentiality.
- **For legal reasons:** we may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kyuu, our users, or the public.
- **Business transfers:** if Kyuu is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

---

## 4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. We keep queue and visit history to provide history and statistics features. When information is no longer needed, we delete or anonymize it, unless a longer retention period is required by law. When you request account deletion, we remove your personal data as described in Section 7.

---

## 5. Data Security

We take reasonable measures to protect your information, including:
- All communication between the App and our servers uses encrypted connections (HTTPS/TLS).
- Authentication tokens are stored in the device's secure storage (Android Keystore / iOS Keychain).
- Sensitive personal data is encrypted at rest on our servers.
- Access controls and rate limiting to help prevent unauthorized access and abuse.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

---

## 6. Children's Privacy

The App is not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

---

## 7. Your Rights and Choices

Depending on your location, you may have the right to:
- **Access** the personal information we hold about you.
- **Correct** inaccurate or incomplete information (you can update your profile in the App).
- **Delete** your account and associated personal information.
- **Export** a copy of your data.
- **Withdraw consent** or object to certain processing.

You can also:
- **Manage notifications** through your device settings or in-app preferences.
- **Control camera access** through your device settings; note that QR scanning will not work if camera access is disabled.

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law.

---

## 8. International Data Transfers

Kyuu operates from Australia. If you access the App from outside the country where our servers are located, your information may be transferred to, stored, and processed in a country with different data protection laws. Where required, we take steps to ensure your information receives an adequate level of protection.

---

## 9. Third-Party Links and Services

The App may reference venues or third-party services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party you interact with.

---

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.

---

## 11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

- **Email:** privacy@kyuu.app
- **App:** Kyuu — Contactless Queueing
- **Location:** Newcastle, Australia

---

*This Privacy Policy is provided to satisfy the Google Play Console requirement for a publicly accessible privacy policy. Before publishing, replace the contact email and any placeholder details with your organization's real information, and host this document at a public URL (for example, https://kyuu.app/privacy) to enter in the Play Console.*

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